Terms & Conditions
Please read these terms and conditions carefully before making a booking or using our private transport services.
Last Updated: 8 October 2026
These Terms and Conditions apply to bookings and
services provided through Port Douglas Private Transport.
By making a booking or using our services, you agree
to these terms.
1. General
Port Douglas Private Transport provides private passenger transport services in and around Cairns, Port Douglas and Tropical North Queensland.
These terms explain the general conditions that apply when you request, confirm or use our transport services.
We reserve the right to update these Terms and Conditions when necessary. The version published on this website will be the applicable version for future bookings.
2. Bookings
A booking request can be submitted through our website, by contacting our team or through another approved booking method.
A booking request is not necessarily a confirmed booking until confirmation has been provided by Port Douglas Private Transport.
Information Required
Customers should provide accurate information including:
- Pickup location
- Destination
- Travel date
- Pickup time
- Number of passengers
- Relevant flight details where applicable
- Child seat requirements where applicable
Customers are responsible for checking that the information supplied at the time of booking is correct.
3. Passengers
The number of passengers must be accurately stated when making a booking.
The vehicle provided will depend on the number of passengers, luggage requirements and availability.
We may need to arrange a different vehicle if the number of passengers or luggage changes after booking.
4. Pickup & Drop-off
Customers should provide accurate pickup and destination details when making a booking.
For airport pickups, customers should provide flight information where requested so that the service can be planned appropriately.
Pickup and drop-off locations may be subject to vehicle access, road conditions, local restrictions and safety requirements.
5. Waiting Time & Delays
Airport arrivals, traffic, weather, road conditions and other circumstances may affect journey times.
Customers should provide accurate flight and travel information whenever possible.
Additional waiting time may be subject to availability and may incur additional charges depending on the circumstances and agreed booking conditions.
Please contact us as soon as possible if your flight, arrival time or travel plans change.
6. Booking Changes & Cancellations
Customers should contact Port Douglas Private Transport as soon as possible if they need to change or cancel a booking.
Changes are subject to vehicle and driver availability.
Cancellation fees, refund eligibility or other charges may apply depending on the booking, timing of the cancellation and the specific conditions communicated at the time of booking.
If a customer does not arrive for a confirmed service and does not contact us, the booking may be treated as a no-show.
If you have a specific cancellation or refund question, contact us before cancelling your booking so that we can confirm the applicable conditions.
7. Pricing & Payment
Prices displayed on the website may apply to specific routes, passenger numbers and service conditions.
The applicable price for a booking will be the price confirmed by Port Douglas Private Transport for that booking.
Additional charges may apply where a journey requires additional services, waiting time, changes to the original itinerary or other arrangements agreed with the customer.
Customers should review the booking information and agreed price before confirming their journey.
8. Luggage
Customers should advise us of unusually large, bulky or excessive luggage when making a booking.
Vehicle suitability depends on the number of passengers, luggage quantity and luggage size.
We cannot guarantee that luggage can be accommodated if the requirements were not communicated before the journey.
9. Child Seats
Customers requiring child seats should specify their requirements during the booking process.
Child seat availability is subject to the type of seat requested and availability for the journey.
Parents or guardians remain responsible for ensuring that children are appropriately secured and supervised during the journey.
10. Liability & Unforeseen Circumstances
We will make reasonable efforts to provide the booked service as confirmed.
However, circumstances outside our reasonable control may affect or delay a service. These may include:
- Severe weather
- Road closures
- Traffic incidents
- Vehicle breakdowns
- Airport or airline disruptions
- Government or emergency restrictions
- Other unforeseen circumstances
Where reasonably possible, we will work with the customer to find an appropriate alternative arrangement.
11. Privacy & Customer Information
Information submitted through our website may be used to process enquiries, bookings, provide customer service and communicate regarding requested transport services.
We aim to handle customer information responsibly and in accordance with applicable privacy requirements.
Customers should avoid submitting unnecessary sensitive personal information through general enquiry forms.
12. Contact Us
If you have any questions regarding these Terms and Conditions, your booking or our services, please contact Port Douglas Private Transport.
Port Douglas Private Transport
Port Douglas
Phone:
+61 490 141 541
Email:
portdouglasprivatetransport@gmail.com
By submitting a booking request or using our services, you acknowledge that you have read and understood these Terms and Conditions.
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